SALES ADMINISTRATOR

Sales Administrator / Sales Co-ordinator

Location: Southam Department: Sales Reports To: Sales Manager

37.5 Hours per week

Salary: £25k to £27k per annum (Depending on experience)

About the Role

On behalf of our Client, we are seeking a motivated and organised Sales Administrator / Sales Co-ordinator to support our growing sales team and help deliver an outstanding customer experience.

This is an excellent opportunity for an ambitious individual looking to build a long-term career in sales. Initially, the role will focus on sales administration, customer support, lead management and sales co-ordination activities. As experience, product knowledge and commercial skills develop, the successful candidate will have a clear progression path into a Sales Executive role.

We are looking for someone with great communication skills, strong attention to detail and a genuine desire to develop within a sales environment.

Key Responsibilities

Sales Support & Administration

• Provide administrative support to the sales team.

• Prepare and issue customer quotations, proposals and sales documentation.

• Process customer enquiries and ensure timely responses.

• Maintain accurate records within the CRM system.

• Update sales reports, customer databases and pipeline information.

• Support the management of customer accounts and ongoing opportunities.

• Assist with order processing and liaise with internal departments to ensure smooth project delivery.

Customer Service & Relationship Management

• Act as a first point of contact for customer enquiries (Website/Social Media/Phone)

• Build positive relationships with customers and suppliers.

• Ensure customer information is kept accurate and up to date.

• Follow up quotations and customer enquiries to generate opportunities.

• Assist the sales team in maintaining high levels of customer satisfaction.

Business Development Support

• Research potential customers and market opportunities.

• Identify and qualify new leads.

• Book appointments for the sales team where appropriate.

• Support marketing campaigns and follow-up activities.

• Assist in generating new business opportunities through proactive customer engagement.

Team Support

• Work closely with sales, operations and management teams.

• Attend team meetings and contribute ideas for process improvements.

• Support exhibitions, events and customer visits when required.

• Undertake any other duties consistent with the role.

Skills & Experience

Essential

• Previous experience in an administration, sales support, customer service or co-ordination role.

• Excellent organisational and time management skills.

• Strong attention to detail and accuracy.

• Confident verbal and written communication skills.

• Good IT skills, including Microsoft Office applications.

• Ability to manage multiple priorities in a fast-paced environment.

• Positive attitude and willingness to learn.

• Strong customer-focused approach.

Personal Attributes

We are looking for someone who is:

• Ambitious and eager to develop a career in sales.

• Professional and confident when speaking with customers.

• Self-motivated and proactive.

• Highly organised and dependable.

• A team player with a positive attitude.

• Commercially aware and willing to learn new skills.

Career Development

This role has been designed as a development position with a clear progression route into a Sales Executive role.

The successful candidate will receive training and support to develop:

• Product and industry knowledge.

• CRM and sales management skills.

• Customer relationship management.

• Prospecting and lead generation techniques.

• Quotation and proposal management.

• Negotiation and sales skills.

As capability and experience grow, the individual will take increasing ownership of customer accounts and business development activities, creating a pathway into a field-based or internal Sales Executive position.